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It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.
Good morning, From what I can tell this is only for Queue calls. What I am looking for is to see all calls as they move from one segment to the next in real time.
Hi Susan, live reports can help you. Check this link to know more https://support.ringcentral.com/article/RingCentral-Live-Reports-Feature-Overview.html. Thank you!