RELATED IDEAS
Allow Admin to See a User from the User Prospective
SInce you changed the ability to store all passwords, we find it extremely difficult to troubleshott when issues arrise. It would be nice if RIng Central will program the ability for an admin to switch their user to see what the Agent is seing.
I really like this idea. It would also be useful to see if disgruntled employees are sending inappropriate messages internally or externally. Would be effective damage control and fact finding during times of dispute.