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Status Under review
Created by Jaimie Bell
Created on Mar 1, 2022

Interaction Issue Hot Button

The Interaction Issue Button would live on the Agent's Engage console. Whenever there may be an issue with an interaction instead of having to copy, paste or grab additional details about this interaction from a report and adding more time and resource needed to capture something so simple. This simple request would save RC resources time and energy with follow up (asking for details, chasing down details) and also your Customers. Plus there are some details that are not visible to agents which then means other resources are needed. A simple button would / could just capture all details (even a screenshot?) of the interaction telemetry details.

A further thought here would be that the details could be emailed to an individual / admin of the account and not someone at RC so the onus is on the Admin of the account to of course filter thru and make sure it is valid and complete before submitting as a ticket.


This would be a huge time saver for everyone involved and eliminate errors, save time and make reporting of issues so much more timely and relevant!

  • Miguel Vasquez
    Mar 2, 2022

    This is a great improvement, I totally agree with it