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Status Future consideration
Created by Lizette Arballo
Created on Mar 1, 2022

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the use of ASCCII code, because there are some pre-configured shortcuts that start with a number, for example, "ALT + 1" to go to Message tab on RingCentral Windows' app. But, in the Spanish language, all the vocals with accent, on ASSCII code, start with "1" and other letter that is very common to use also starts with "1": "ñ" = ALT + 164, "Ñ" = ALT + 165, "á" = ALT + 160, "ó" = ALT + 162, and also other special characters that in some cases you need to type them using ASCCII code because those keys on the keyboard are damaged, like "@" = ALT + 64, "\" = ALT + 92, and so on. For now, there is no way to turn this new feature off nor having the possibility of autodetect misspelling, like other apps or websites do, RingCentral doesn't detect if you type wrong a word, so, for now, my best solution is to type in notepad and then copy-paste to my RingCentral chat conversation, which is very unpractical. Then main problem is with the keyboard shortcuts under "App Navigation" section in RingCentral.

  • Maricruz Ramirez
    Apr 25, 2022

    we need the ñ back in ring out 99% of our patient are Hispanics and that letter is use alot please fix


Adding a Keyboard shortcut

For Spanish language there is a need for a Keyboard shortcut to input the character ñ that typically goes by pressing Alt 164. Please add it to the currents Keyboard shortcuts.
Eddy Torres almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration