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Status Under review
Created by Michael Gordon
Created on Mar 2, 2022

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller".

Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it displays the user name.

Currently we can only load that information to a specific extension, not for a call queue.

the workaround is to load the same contact list for all the individual members of the call queue, and maintain it forward overtime for all the users in the queue instead of just one place.