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Status Under review
Created by Godfrey Mubiru
Created on Mar 3, 2022

Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction.

RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded.

This all seems strange but here we are.

In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.

Please figure it out and fix it.

  • Adam Ben Jacob
    Jan 7, 2023

    This would make a big difference for us.

  • James Fish
    Jan 6, 2023

    RC should change the logic/rules at to regard a pick-up of any parked call as an Inbound call.

    ("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)

    This is big issue for us. (Enabling call recordings on outbound calls will create friction with "Calls are recorded and monitored" messages before we even get to speak to a customer on an outbound sales call.)

  • Joan Marie Ronia
    Jan 6, 2023

    We are also curious on the status of this bug fix. It's an issue for us as well.

  • Godfrey Mubiru
    Jul 6, 2022

    I'm curious if any progress has been made on this.

    (All incoming calls became outbound call logs when they get transferred or PARKED.)