RELATED IDEAS
Call Recordings Bug
If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction.
RingCentral Support confirmed this issue and recommended enabling outbound call recording for a particular user in order to save any audio files after an inbound/incoming call was Parked, transferred or forwarded.
This all seems strange but here we are.
In many instances all Outbound call recordings need prior consent and an inbound call that magically turns into an outbound call after being parked or transferred is an unnecessary mess.
Please figure it out and fix it.
The fact that this is a known issue for 1-1/2 years, and was not disclosed to us as a new client, when asking about call recording is also unacceptable.
This is unacceptable. I have vital calls that MUST be recorded for the Police Department, and if this is not resolved in a timely manner, I will be forced to move to another service that can function properly.
I'm here to state the obvious that this actual bug and potential disastrous issue hasn't been resolved more than a year later.
This would make a big difference for us.
RC should change the logic/rules at to regard a pick-up of any parked call as an Inbound call.
("calls are recorded and monitored " can be introduced at the start of the hold music so that every parked call gets this message)
This is big issue for us. (Enabling call recordings on outbound calls will create friction with "Calls are recorded and monitored" messages before we even get to speak to a customer on an outbound sales call.)
We are also curious on the status of this bug fix. It's an issue for us as well.
I'm curious if any progress has been made on this.
(All incoming calls became outbound call logs when they get transferred or PARKED.)