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Status Under review
Categories RingCentral Phone
Created by Fraz Hamid
Created on Mar 3, 2022

IVR Feature: Pre-pend a message/greeting on the IVRs then resume

Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played?

Our use case is that during seasonal events our business would like to add a very short message onto all their existing main IVR menus letting callers know some useful information (e.g. New Easter times or Sales event coming in April).

They do not want to have to update the entire IVR i.e. have to re-record the whole prompt and the current workaround to create a new IVR with the short message then key press to get to the main IVR is very clunky.

  • Fraz Hamid
    May 19, 2022


    Please note we also need to do this for multiple IVRs, so it would be great to be able to create a single message/greeting and attach it to multiple sites/IVRs before the main IVR prompt is played.