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Status Under review
Created by Jay Lane
Created on Mar 3, 2022

Add an interrupt message when a call is placed on hold

It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue

  • April Twin Cogonon
    Reply
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    Aug 30, 2023

    To add key press option for Voice Mail on the interrupt message while the call is on hold.

  • Rocio Puentes
    Reply
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    Aug 30, 2023

    Add feature to provide prompt option for the caller to leave a message while in the call queue vs. having them wait a set amount of time before they are given the option to leave a voicemail.