RELATED IDEAS
Add an interrupt message when a call is placed on hold
It would be beneficial for us to be able to play a marketing message to our customers that would interrupt the hold music in a similar way that a message can interrupt the music while a person is waiting in a call queue
To add key press option for Voice Mail on the interrupt message while the call is on hold.
Add feature to provide prompt option for the caller to leave a message while in the call queue vs. having them wait a set amount of time before they are given the option to leave a voicemail.