This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2504 Super Admin Can View any Message/FAX/Voicemail.
Super admins should be able to have access to see the texts other users have sent. For example, we can already listen to voicemails from other users, but we cannot see texts and faxes sent by users. This is problematic because it does not allow for quality control and oversight by management unless we log in with an employee's account.