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Status Under review
Created by Harut Davtyan
Created on Mar 5, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2504 Super Admin Can View any Message/FAX/Voicemail.

Sync text messages across users or allow for SuperAdmin to oversee texts sent Merged

Super admins should be able to have access to see the texts other users have sent. For example, we can already listen to voicemails from other users, but we cannot see texts and faxes sent by users. This is problematic because it does not allow for quality control and oversight by management unless we log in with an employee's account.

  • Jeff McCarthy
    Mar 10, 2022

    Yes, I completely agree with this. Honestly, my sales rep said this was already a feature, so I was completely disappointed to see that it was not. I need to be able to see what my Directors are texting to clients.