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Status Implemented
Created by Danielle Howes
Created on Mar 8, 2022

HUD pop out window on RingCentral app

It's great that the HUD was added to the RingCentral desktop app however, the only thing for us that it seems to be lacking is the ability to adjust the layout of the pop out window for the HUD. We still use the RingCentral Phone app because the pop out HUD view allows me to customize my HUD window more than the HUD in the RC app. In the RC app I can't get everyone to appear on the same size window like I had with the RC Phone app. Please see attached screenshots

  • Jon Borges
    Feb 9, 2023

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    Service Ticket #1120573 regarding HUD pop out window on RingCentral app status has changed to Implemented has been submitted to the JBIT Solutions�, LLC help desk. Please reference this number when contacting us on this issue. Your ticket will be reviewed and assigned to the next available technician.

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  • Steve Combs
    Sep 15, 2022

    If the new app had the ability to be multiple columns it would work for us. A one column HUD is very clunky to try to monitor.

    Jul 14, 2022

    I also agree that the HUD being permanently pinned to one side of the screen would be a huge value add

  • Julie Duffner CMP
    Jul 13, 2022

    Thank you!

    Julie Duffner
    Compliance Specialist
    Advantage Credit, Inc.
    32065 Castle Court, Suite 300
    Evergreen, CO 80439
    Direct: (720) 836-1469

  • Admin
    Jessica Hernandez
    Jul 13, 2022

    Hi all, this is on the roadmap for Q4! I will let you know when I have a more specific release date.

  • Manfred Horsch
    Apr 27, 2022

    It would also be very good if the HUD pop out could be pinned permanently to one side of the screen. Other windows like Word should automatically arrange themselves next to it (not put over it).

  • Borko Gavrilovic
    Apr 21, 2022

    It would be a great thing if HUD list could be split into 2 or 3 columns maybe. User with more extensions must scroll up and down. Would be great if column widths could be resized. I think this is simple task for programmers and users would apreciate it a lot.

    Thank you,


  • Kevin Kraft
    Apr 12, 2022

    Our receptionist utilizes the HUD extensively in her daily workflow and it would be extremely disruptive if she had to begin utilizing the MVP app's HUD in its current state.

  • +43

Allow HUD "pop-out" to load "out" with the RC App on CPU start up

Currently upon the startup of the computer, RC App loads up but in order to keep "team chat" up AND see who is on the phone/who the call is ringing to, you have to switch tabs from message to phone, which is clunky and very time consuming. This id...
Josh Deering over 1 year ago in RingCentral Web/Desktop App 0 Implemented

looking for an option to have the RingCentral App HUD be "always on top or at the foreground."

This was part of the old RC Phone app and we would like to see it be part of the new RC Video/MVP.
Jake Fletcher IT about 2 years ago in RingCentral Web/Desktop App 4 Implemented