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Status Future consideration
Categories RingCentral Phone
Created by Casey Young
Created on Mar 8, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1060 Call Queue Position.

Maximum number of callers allowed in queue needs 2, 3, or 4 Merged

We converted our telephone systems from 2 line hunt group over to a call queue with four Users.

Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.

We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.