This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1060 Call Queue Position.
We converted our telephone systems from 2 line hunt group over to a call queue with four Users.
Only 2 of the 4 queue members are on shift at any time. A maximum of 2 queue callers can be accommodated simultaneously. Ever.
We would like to have an option to set the "maximum number of callers allowed in queue" as 2 rather than 5.