This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-4750 Mute incoming call notifications while currently on a call.
We are new to RingCentral and find it incredibly frustrating that we cannot silence incoming calls when we are on an active call. Please add a setting that allows incoming calls to route to voicemail without ringing when there is an active call. I'm shocked I have to be asking about this.