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Status Under review
Created by Kevin Backhus
Created on Mar 10, 2022

Idle behavior shows users offline even though they are available and logged into RC.

I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available

  • Cristofer Cruz
    Dec 21, 2022

    This is also an issue for us. Status "Offline" with gray dot is also used as the status/indicator when a user actively sets their status to Invisible. There needs to be differentiation between actively going invisible and being idle.

    I agree with Dan, "Idle" should be a separate status and should show the status dot color as yellow.

  • Kristina Manes
    Dec 16, 2022

    This is the 3rd time this month all our users show offline but have previously shown available. No one can change their own status.


  • David Huemer
    May 2, 2022

    i'm joinning my predecessor. A idle state, that is not grey (invisible), should be integrated to keep track of the users logged in.

  • Dan Brown
    Apr 18, 2022

    Agreed. There should be a dedicated status to show "online but idle" users along with their idle time. Idle users should NOT automatically move to the "invisible" status because this is misleading especially when a user is online but goes idle...or is not logged in on any system/device. Need to show the following status...1) Invisible (Gray - not logged in anywhere or logged in but hidden from view). 2) Available (Green - self explanatory). 3) Idle - (Yellow - Online but left idle for xx minutes/hours). 4) DND (self-explanatory).

2 MERGED

Looking for the desktop app not to go idle when the computer is active in other applications

Merged
Some of our users are using laptops and do not have a secondary screen to keep the RC app open in. We are noticing that the app is going grey/invisible/idle - when in PowerPoint, Word or writing a long email. We want the app to not set a user to i...
Jake Fletcher IT 3 months ago in RingCentral Web/Desktop App 0 Under review