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Status Under review
Categories RingCentral Phone
Created by Zondra Heckman
Created on Mar 14, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1229 Please make it possible for two different numbers ringing on the same line to have unique ring tones.

Differentiate ring tones based on who they called Merged

I am logged into a queue for helpdesk.. and doing so, I would like to step away to do other work close to my desk but know that when my phone is ringing that calls for the helpdesk are ringing in a fashion that I can Identify it as a helpdesk call. Or calls coming to my extension or line directly being dialed to reach me only, I can identify those calls separately as well because each number should ring with a different ring tone that I set up.

Could you add this to the console, as it was a known feature in both 3Com and in Cisco phone systems of which I am used to. Others at Trillium have asked for this feature, in RC but it doesn't exist as of yet.