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Status Under review
Created by James Marshall SA
Created on Mar 15, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1595 Account-Wide Holiday Settings and/or Holiday Templates.

Make it easier to manage holiday schedules and forwarding Merged

Please make it easier to manage holiday schedules. I don't have time to go into 50 different call queues or 50 different site IVR's to create custom answering rules. At the very least you should allow call handling templates for site IVR's and queues, which can speed things up.

Seriously, there should be an area to setup your holiday schedule, and then a tab under "Call Forwarding and Voicemail" for Holidays where you can apply your schedule and forwarding options. The fact that we have to do this individually through Custom Rules at this point is ridiculous. Our previous Cisco system had this feature since inception.

I manage multiple stores with ring groups and queues and it's just ridiculous how tedious these simple things are.