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Status Under review
Created by Vishal Patel
Created on Mar 17, 2022

Supervisor or Group Admin should have access to recorded calls for their team.

In Ring Central UC platform, there is a call recording feature available however recorded calls can be accessed by Individuals. There should be a option for Supervisor to listen the call recording We can create group and set Group Admin access to supervisor so they can listen calls.

1 MERGED

Call Recording view access needs be limited

Merged
Currently we cannot set Manager access to view specific call recordings. Either they can able to see all recordings or none of the recordings. We need an option to set and limit recording access to specific queue calls or sites.
Rijesh CP 2 months ago in RingCentral Admin Portal 0 Under review
1 MERGED

Call Recording Access Groups

Merged
According to RingCentral Support, this function does not currently exist so they directed me here. I wanted to create 2 groups where one group is able to review the call recordings of the other group. According to the support person I spoke to, th...
Nicholas Totilo 4 months ago in RingCentral Admin Portal 0 Under review
2 MERGED

Allow Users to be assigned as managers of message only extensions

Merged
Currently there is no way to grant access to users to manage specific message only extensions, only to grant role permissions to the entire "Groups" section of the Phone Systems tab
Cristian Robinson 7 months ago in RingCentral Admin Portal 1 Under review
2 MERGED

Call Recording Access Group

Merged
There is currently no functionality to only give a manager access to his users call log / recordings. While it can be done with a user group, the manager also receives permissions to all of his users phone settings additionally. Please add a way t...
Michael Garfinkel 6 months ago in RingCentral Phone 0 Under review