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Status Under review
Created by Jason Brady
Created on Mar 17, 2022

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.

I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we also have to pay for the additional license.

  • Ed Atkins
    Apr 8, 2022

    Love this idea! QoS alerts can be sent to a Message Team, so being able to send V/M to a Message Team seems hugely possible and of massive benefit. Possibly some GDPR considerations, but those could be managed in the Team's settings.


Ability to send voicemail message to Team

We need the ability to send voicemail messages to a Team so we do not have to rely on an admin to distribute them. We have tried adding the Team email address to the notification but the emails never appear. Also, the emails are too long.
Dole McVeigh about 1 year ago in RingCentral Phone 2 Under review

Allow team members for a company group access to the group extension inside the RC App

Not all members of a company team may be listed in the call queue to answer team calls. The other members must rely on email to receive voice messages left for the team extension. If the team members also had permissions to "open" the extension vo...
Warren Roach 8 months ago in RingCentral Web/Desktop App 0 Under review