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Status Planned
Created by Jason Brady
Created on Mar 17, 2022

Send Group Voicemails to a RingCentral Team

It would be great to have voicemails from a call queue be able to be sent directly to a RingCentral team channel in addition to email. This would allow for immediate collaborative communication among the team to listen to the voicemail/read the voice-to-text right in the place where they're spending a lot of their time already.

I found a workaround to make this happen by creating a user, assigning them a license, and adding them to both the team channel and voicemail distribution list. The issue is that the text formatting gets wonky, it doesn't include the audio attachment, and we also have to pay for the additional license.

  • Matthew DiMartino
    Nov 2, 2022

    This is an essential feature for us. I'm not sure if we can figure out a workaround and might need to find another phone service. We cannot access mp3 emails on our system for security reasons and giving every single person access to a separate administrator account just to log in to be able to listen to voicemails is also a problem. They would have to log out of their account then log into the administrator for a voicemail then log back into theirs, not to mention the fact that then each lower level employee in the group has access to the administrator settings. It makes so much more sense that everyone in the group have the option to be able to access the voicemails right from their app. It would be like on your own cell phone having to log into your computer's email on a separate account in order to listen to its voicemails. It does not make sense. Each person in the group needs access to the voicemails left for that group.

  • Ed Atkins
    Apr 8, 2022

    Love this idea! QoS alerts can be sent to a Message Team, so being able to send V/M to a Message Team seems hugely possible and of massive benefit. Possibly some GDPR considerations, but those could be managed in the Team's settings.

2 MERGED

Ability to send voicemail message to Team

Merged
We need the ability to send voicemail messages to a Team so we do not have to rely on an admin to distribute them. We have tried adding the Team email address to the notification but the emails never appear. Also, the emails are too long.
Dole McVeigh over 1 year ago in RingCentral Phone 2 Planned
1 MERGED

Allow team members for a company group access to the group extension inside the RC App

Merged
Not all members of a company team may be listed in the call queue to answer team calls. The other members must rely on email to receive voice messages left for the team extension. If the team members also had permissions to "open" the extension vo...
Warren Roach about 1 year ago in RingCentral Web/Desktop App 0 Planned