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I have had to go to Google to find out the information about setting up our new phone system, and MANY times the Google information is "out of date". ALSO, the support team has a hard time understanding my questions, and has been little or "NO HELP" what-so-ever! This is the most "User Unfriendly" system that I have ever encountered in 50 years of doing business.
FYI, I have spoken with about 10 different support team members and only two of them appeared to know what I needed. A few have even told me that an option that we needed was unavailable, only to find out that it was available after searching "Google".
The "SEARCH" option needs to be on the "Admin Portal" and "My Extension" areas!