This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1281 Receiving a que call while on a regular call..
We use our phones for regular calls throughout the work day. We also may be taking crisis calls through a queue. It would be helpful to be able to see the call coming through and either decline it so it goes to the back up or answer it. Having this feature would be very helpful .