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Please change the warm transfer process so that the user that is receiving the call doesn't have to "pickup" or "answer" the transfer from the other party. Our previous VOIP provider did the warm transfer more like a warm intercom where the transferring party would be automatically connected to the party that they are trying to transfer to. Then they could ask if they wanted the call.
|Product Line||RingCentral Phone|
That sounds like you are currently set for blind transfer and you need to change the setting to be consultative. This may be what you are looking for. Not sure if you have tried this or not but if not then here is the steps.
Go to settings> Basic> Preferences> Default transfer type> Select Consultative