Skip to Main Content
Status Future consideration
Categories RingCentral Phone
Created by Amber Gonzalez
Created on Mar 21, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit DPW-I-5 Adjust how missed calls are categorized for group calls.

Answered call in Call Que does not result in missed call for other call que members. Merged

If an incoming call comes in, and one member of the call que answers it, the other members get a missed call. Its not a missed call, someone else answered it. But an hour later, call que members will have 20 "missed calls." If someone else in the que picks it up, it should NOT be a missed call for everyone else!

  • Ian Callard
    Mar 29, 2022

    This also happens between devices. It's as if the the RC environment is not aware of other extensions out there.

    It's as if the device is stating "If I didn't answer the call, it's a missed call" & totally ignoring the fact that I am part of a bigger environment. I am 1 of multiple devices linked to this extension or I am 1 of multiple members of the call queue. :-*