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Status Under review
Categories RingCentral Phone
Created by Kristine Saxton
Created on Mar 24, 2022

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main customer service number so the customer doesn't have to hang up and dial all over. They would record the greeting to opt out at anytime by pressing "X", the greeting would be interruptible so as soon as they hit "X"the greeting would stop playing and transfer the caller.

  • Jennifer Mattson
    Apr 25, 2022

    This is absolutely what I've been requesting.

  • Amy Brearley
    Mar 30, 2022

    This would be a significant improvement

  • Jennifer Cuevas
    Mar 25, 2022

    Great enhancement.

  • Bob Elsasser
    Mar 24, 2022

    This would be a significant improvement.

  • Jason Oberdin
    Mar 24, 2022

    I like this idea

  • Mike Lowis
    Mar 24, 2022

    VM opt out. Good idea.


Options for voicemail to be transferred to a team member | Use Key Presses

Exact behavior: When a call goes to voicemail, is it possible for the caller to press a number to get transferred back into the answering queue? So that if the caller chooses my extension but I am on a call, they could have the option to press ...
Jennifer Mattson 12 months ago in RingCentral Admin Portal 0 Under review