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Status Under review
Categories RingCentral Phone
Created by Craig Rhinehart
Created on Mar 29, 2022

Need a easier way to transfer a call directly from a desk phone to someone's voicemail

Our receptionist uses a desk phone with sidecars. We're a small company with only about 70 extensions, so we are able to have a button on the phone or on a sidecar for every extension. It is a multi-step process with this system, from a desk phone, to transfer a call directly to someone's voice mail (not to their extension, but to their voice mail). In our former phone system it was a two-touch process (Transfer to VM button, extension button). On this system it's more steps AND there are digits that must be entered manually.

Some may suggest to use the computer for handling calls, and I wish I had a magic wand that would make that preferred for our front desk, but for various reasons it isn't. The folks who work there prefer a desk phone, so "use the computer" isn't a viable option for now.

We need a better way.