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Status Will not implement
Categories RingCentral Phone
Created by Will Snyder
Created on Mar 29, 2022

Random email sent to say my profile was changed to recording on

This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.

  • Heidi Huebner
    Jun 8, 2022

    I have also see this. Got an email at 4am on a Sunday stating auto call recording was turned on. it's always been on and no one was here on a Sunday morning making phone changes

  • Admin
    Becky Hensley
    Mar 31, 2022

    To follow up - the feature is working as intended.
    Why do I always receive an email stating that the Automatic Call Recording is turned on?
    Users get an email notification when an Administrator adds Users or Departments to the list of extensions with Automatic Call Recording. This notification is sent to the list of users every month to remind the User that their calls are automatically recorded.

    https://support.ringcentral.com/article/Automatic-Call-Recording-Frequently-Asked-Questions.html#FAQ11

    Please update your idea to reflect your explicit use case and we'll make sure to bubble this up to the product team!

  • Admin
    Becky Hensley
    Mar 30, 2022

    Please shoot an email to Ideas@RingCentral.com

  • Will Snyder
    Mar 30, 2022

    Yes, I would love to share the email I get. Are you on GLIP

  • Admin
    Becky Hensley
    Mar 29, 2022

    Hey, Will - Can we get a few more details here. Not sure we understand entirely what your use case is.

    Thanks!