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Status Under review
Categories RingCentral Phone
Created by Lisa Williams
Created on Apr 4, 2022

Development Team - The proper use of the ignore button on an incoming call

When in a meeting via another online tool you get interrupted with a phone call. Pressing ignore does not get the call ignored it continues to ring. This disrupts all parties in the meeting. The feature of ignore should be that once pressed the call is taken to a voicemail. This has also happened when on a call, another call has come in and the ignore button won't work. Why have the ignore button if you can't forward the call to voicemail? This needs more flexibility in use as it currently is not helpful. I have now marked myself as do not disturb so this won't happen going forward and I will pick up voicemails rather.