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Status Needs more information
Categories RingCentral Contact Center
Created by Brenda Orozco
Created on Apr 4, 2022

RELATED IDEAS

Independent Evaluation Not Tied to an Interaction

We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.

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  • Jeff Ruth
    Reply
    |     May 16, 2022

    HI @Kurt, this is not a feature in RingCentral Contact Center today. The customer is looking to score an interaction that is outside of the platform. The interaction must be handled by the CXOne platform to use QM scoring.

  • Kurt Hoskovec
    Reply
    |     May 5, 2022

    We may have options to do some of this with existing functionality. Please talk to your CSM, TAM, or Account Manager for details. - Kurt