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We need Ring Central to give us the ability to create an independent evaluation not tied to an interaction (call or email) that are sent in RC Contact Center. We need to evaluate live chats and back office items that are not handled in Ring Central.
HI @Kurt, this is not a feature in RingCentral Contact Center today. The customer is looking to score an interaction that is outside of the platform. The interaction must be handled by the CXOne platform to use QM scoring.
We may have options to do some of this with existing functionality. Please talk to your CSM, TAM, or Account Manager for details. - Kurt