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Status Under review
Created by Travis Cook
Created on Apr 4, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1127 Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues.

Members of Office call queues are not able to manipulate their call queue status Merged

When "Allow members to change their queue status" is activated in their queue, members that toggle off and on "accept queue calls" manipulate "member status" and not "queue status". As a result, Managers must go in and manually adjust each queue which completely defeats the purpose of the feature