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I have been trying for over 15 minutes to find where I can add an extr extension (one without a device). I give up, I waste so much time trying to find things that should be simple to do and find.
That link does not work (I am not surprised)
If you do not support my web browser you should display a message ���current browser not supported���
Instead the link just hangs and I wait and wait and wait, wasting my time.
Sorry you've experienced issues, Richard.
We have a comprehensive Knowledge Base that can help troubleshoot issues like this one.
I might start with this KB: https://support.ringcentral.com/article/How-do-I-add-extension-account.html
If this doesn't help, please reach out to Support directly and they'll be glad to assist.