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Status Under review
Categories Hardware
Created by Retail Support (Nathanael)
Created on Apr 6, 2022

Add queues to presence keys

We can only add users to presence/line keys on phones. I want to add Queues as well, so agents can call the entire other department rather than having to know the specific users that are available.

  • Jeff Richardson
    Apr 17, 2023

    We have several internal call queues that employees dial often. Being able to add them to presence keys would be very helpful.