This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1012 Distinguish direct call vs queue call, and internal # from external # .
When on a call, users are not aware of any incoming queue calls. Example: We use RC for interoffice calls. Most of our incoming customer calls come into a queue before being answered. If we are on interoffice calls, we have no way to know a customer is in the call queue.