Skip to Main Content
Status Under review
Created by Jay Ambrose
Created on Apr 10, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1012 Distinguish direct call vs queue call, and internal # from external # .

Notification of queue calls when on a call Merged

When on a call, users are not aware of any incoming queue calls. Example: We use RC for interoffice calls. Most of our incoming customer calls come into a queue before being answered. If we are on interoffice calls, we have no way to know a customer is in the call queue.