RELATED IDEAS
Reset and assign option for not activated lines
if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.
Additionally, the ability to disable users that are in a "not activated" state would also fix this.
It is inconvenient not being able to disable a user that is "Not Activated"! You can't force a user to activate their account. So, if they leave, I have to send an invite to an admin email account, activate it, then disable the user.