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Status Planned
Categories RingCentral Admin Portal
Created by Ken OConnor
Created on Apr 11, 2022

RELATED IDEAS

Reset and assign option for not activated lines

if the line / phone is activated you have the option to disable and then reset and assign the line /phone but if the user never activated or it is a generic line then there is no quick option to reset and assign. you can just put in new user name and e-mail and send invite but this does not clear voicemails or e-911 info.

  • ADMIN RESPONSE
    Nov 28, 2023

    This feature is targeted for release in Q1 2024.

  • Post comment
  • Daniel Raiche
    Reply
    |     Jan 31, 2023

    Additionally, the ability to disable users that are in a "not activated" state would also fix this.

  • Robert Archard
    Reply
    |     Sep 30, 2022

    It is inconvenient not being able to disable a user that is "Not Activated"! You can't force a user to activate their account. So, if they leave, I have to send an invite to an admin email account, activate it, then disable the user.

2 MERGED

Ability to Reset a User Account that is in "Not Active" status.

Merged
I would like to have the option to Reset or Disable an account where the user never completed the invite to setup their account. Currently We can only delete those accounts
Wayne Marcinczyk 5 months ago in RingCentral Admin Portal 0 Planned