Share your ideas with us
Make sure to check out our terms of use and how to submit and vote for products ideas
When we phone out, our location on people's caller ID shows us located in a different city and province than where we are actually located. This is becoming a problem as people are sensitive to possible scams and/or want to deal with local companies only. We have to explain that it's VOIP and when we signed up this was how the number was assigned but people are skeptical. Also, some won't answer our calls because they aren't local. There should be a way to change the number location to reflect where we actually are!
We're going to mark this as "Already Exists".
If you find that Aaron's solution doesn't work, please circle back with us at Ideas@RingCentral.com
If you go into the user settings and then the Outgoing Calls tab, you should be able to select which number is presented on outbound calls.