Skip to Main Content
Status Under review
Categories RingCentral Phone
Created by Guest
Created on Nov 16, 2020

Position in Line Announcement for RingCentral Office

When I call many different companies customer service phone number, they say you are number 9 in line, so hold on, or you can let us call you back and you would not loose your place in line. And this I find so helpful as a very nice feature with several companies I have contacted, likt this company My Knobs.com at 718-721-8955 so you can hear what they say.......this would be a great feature as I do not have to wait on line an they call me back in a few minutes, and it's a pleasure doing business with My Knobs company.

Product Line RingCentral Phone
  • Admin
    Becky Hensley
    Nov 17, 2020

    Arnie, thanks for sharing!
    Note that these features are offered in our Contact Center product.
    I know for smaller companies, Contact Center is not a good fit.
    We'll keep this as an idea for our RingCentral Office users.

2 MERGED

where the customers will know what number are they on the queue

Merged
people in the call queue can know how much longer they need to wait for
Guest almost 2 years ago in RingCentral Phone 1 Under review