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Status Needs more information
Created by Lindsay Wallace
Created on Apr 20, 2022

More Flexibility in WFM Pro

It recently came to my knowledge that in WFM Daily Rules are suggested to be kept at a 4 hour variable scheduling window. We are a business that supports 36 restaurants. Our call center hours are 6am - 12am and our agents work very flexible hours. We were not aware nor does it say in the help center that there are large limitations to the flexible start time window in the daily rules. There is no documentation saying that times and variations need to be limited for a schedule to be ran successfully.

  • Admin
    Kurt Hoskovec
    Apr 30, 2022

    My apologies. I was told it was taken care of. If it's Ok with you, I'll reach out next week and set up time to discuss what is needed. - Kurt

  • Lindsay Wallace
    Apr 29, 2022

    This is definitely NOT taken care of.

  • Admin
    Kurt Hoskovec
    Apr 29, 2022

    04/28/2022 - Sergio Vega (CSM) talked to Ariel and Lindsay , who said that the situation has been taken care of.