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Status Planned
Categories RingCentral Phone
Created by Bethany Lapotsky
Created on Nov 17, 2020
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-84 Call queue: Send Group Voicemail to multiple Extensions.

Enable all users in call queue access to a general mailbox on desk phone. Merged

I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

Product Line RingCentral Phone
  • Jennifer Del Rosario
    Mar 5, 2021

    Hey guys! This feature is not available. However, we can do a workaround for this. There are two options for this.

    1st: Your team member needs to log in to the web portal ( using the general mailbox's ext number and the password of that ext. (Messages > Inbox)

    Note: If you don't have the extension's password, you can always reset it through your Admin Portal (assuming that you are the admin).

    2nd: You can log in and out using your RingCentral app. You have to log out of your original extension before log in to the general mailbox's extension.

    For example, The extension for the general mailbox is extension 100.

    Log in as 458- 888-8888 > ext 100 > password.

    Thank you!

  • Greg Lozano
    Mar 5, 2021

    I have been told by support this is not possible. If this feature already exists can someone please tell me how to accpomplish this?

  • Guest
    Dec 16, 2020

    the polycom VVX450 can do this with the "shared lines" feature, but only if you DONT have the extension module with extra line buttons (it only works on phones with 10 lines or less)

  • Jennifer Del Rosario
    Dec 1, 2020

    Hello Bethany,

    Apologies, they can also log in through web portal and go to inbox. I hope this will help you. Thanks!

  • Bethany Lapotsky
    Dec 1, 2020

    Customer support is saying the only way is through the computer app. This does not solve my problem.

    Best Regards,

    Bethany Lapotsky

  • Jennifer Del Rosario
    Nov 24, 2020

    Hello Bethany,

    They need to log in using the credential of call queues or the general mailbox ext for them to access the voicemails. Thanks!


General Voicemail Mailbox

All users having the ability to access VM from the general mainline on their respective extensions
Denice Abbey Dizon 10 months ago in RingCentral Web/Desktop App 0 Planned