Community Ideas

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Enable all users in call queue access to a general mailbox on desk phone.

I have 3 scheduling coordinators that need access to the main voicemail from their desktop phones.

  • Bethany Lapotsky
  • Nov 17 2020
  • Already exists
Product Line RingCentral Phone
  • Attach files
  • Tim Rutherford commented
    16 Dec, 2020 01:03pm

    the polycom VVX450 can do this with the "shared lines" feature, but only if you DONT have the extension module with extra line buttons (it only works on phones with 10 lines or less)

  • Jenn - Community Moderator commented
    1 Dec, 2020 08:40pm

    Hello Bethany,

    Apologies, they can also log in through web portal and go to inbox. I hope this will help you. Thanks!

  • Bethany Lapotsky commented
    1 Dec, 2020 02:37pm

    Customer support is saying the only way is through the computer app. This does not solve my problem.

    Best Regards,

    Bethany Lapotsky

  • Jenn - Community Moderator commented
    24 Nov, 2020 05:01pm

    Hello Bethany,

    They need to log in using the credential of call queues or the general mailbox ext for them to access the voicemails. Thanks!