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Status Under review
Created by Guest
Created on Nov 17, 2020

Disable Recording Function for Specific Users

There are certain members in our company that should never have their calls recorded. Since a lot of people work from home, they should be able to have privileged conservations without the line being recorded.

Product Line RingCentral App
  • Admin
    Jessica Hernandez
    Jun 11, 2021

    Thanks for clarifying Chad, we've changed this idea back to Needs Review.

  • Guest
    Jun 10, 2021

    Respectfully, this only works for external calls. My extension is set to do not record incoming or outgoing calls, but if I make an internal call to an extension set to record all calls, my call to that extension is recorded.

  • Jennifer Del Rosario
    Apr 12, 2021

    Hello there!

    You can configure the call recording through your Admin Portal and disable some of the extension with automatic call recording.

    Go to, and look for "How to Configure Users and Groups to Automatically Record Calls"

    Thank you!


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