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There are a few guest users on my team and previously they were able to start video calls but something has changed and they are no longer able to start the call. Please change it back so anyone can initiate a call with anyone on the team.
Hi Kate, we are auditing an old idea. We want to investigate this further. Are you still experiencing this? If yes, we would highly suggest opening a case here https://support.ringcentral.com/contact-support.html. Thank you!