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Status Under review
Categories RingCentral Phone
Created by Roz 1
Created on Apr 28, 2022

have the fax subject line appear in the FAILED fax transmission receipt

Is there a way that we can have the fax subject line appear in the FAILED fax transmission receipt ?

Reason being, when we receive the failed to transmit receipts, it only indicates the time sent, which is not the exact same time of the email showing in the sent box. Sometimes, we are sending multiple faxes during that 1 minute and sometimes to the exact same fax number, however, only 1 fax will fail.

There is no clear way to identify which fax has failed.

Whilst the actual transmission receipt, does show the fax number sent to, many are to medical centres that have multiple doctors and need to be clearly identified as to which one has failed to transmit, so that we can resend it.

This is causing a HUGE amount of work for us which could very easily be avoided.

  • Jason Lee
    Jul 15, 2022

    I'm honestly surprised this isn't included already. It seems like pretty basic functionality to include the subject line as part of the transmission results, whether successful or failed.