Add a new idea Subscribe
Status Under review
Categories RingCentral Analytics
Created by Josh Bartlett
Created on Nov 18, 2020

RELATED IDEAS

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed customer. If we had 8 different numbers missed in five minutes we've missed eight customers. It would be helpful to identify that.

Product Line RingCentral Analytics
  • Post comment
4 MERGED

Missed Calls in a Queue

Merged
Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if li...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review
3 MERGED

missed calls filter

Merged
need to be able to view a report of missed calls live as they come in
Guest almost 3 years ago in RingCentral Phone 1 Under review