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Status Future consideration
Created by Josh Bartlett
Created on Nov 18, 2020

Report to identify how many unique callers were answered or missed in a day.

We have a report showing how many missed calls happened in a set time period. I'd like to identify how many unique customers this likely was. If we know that the same number called 8 times in five minutes and we couldn't answer that was one missed customer. If we had 8 different numbers missed in five minutes we've missed eight customers. It would be helpful to identify that.

Product Line RingCentral Analytics
4 MERGED

Missed Calls in a Queue

Merged
Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if li...
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration
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missed calls filter

Merged
need to be able to view a report of missed calls live as they come in
Guest over 1 year ago in RingCentral Phone 1 Future consideration