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Status Planned
Categories RingCentral Phone
Created by Ed []
Created on May 2, 2022
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-141 Text from the same main user number.

Allow Department of Reps to view/reply to all SMSs sent to main 800 number Merged

Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and increase coverage if that one rep is on vacation.