This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-141 Text from the same main user number.
Right now, all SMSs sent to our main number can only be sent to and replied to by one user/rep. Please all an entire department of reps/users to be able to view/reply to messages sent to our main 800 number. This would distribute the work load and increase coverage if that one rep is on vacation.