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Status Future consideration
Created by Phylicia Clemons
Created on May 4, 2022

Please add the Skill Type and the Team to the Interaction Details on the call recording.

This is useful to provide all of the necessary information in one screen. It will also allow these fields to be automatically in the quality monitoring scorecard.

  • Kurt Hoskovec
    May 12, 2022

    Thank you for your suggestion. This has been added to the Feature Enhancement request backlog.