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Status Under review
Created by Ana Velazco
Created on May 9, 2022

Shared SMS were multiple users can receive and send SMS on specific number.

We work with different independent contractors that we message with all the time, but we need that the whole team have access to each other sms with every contractor. What I mean is to have a shared messaging system with the team members. Thanks!

  • Luke Simonetti
    Jan 2, 2023

    Same here - we are an M&A company so being able to text from specific phone numbers on queues is vital to us -- we did a ghetto work around by having all users in a single site sign on with the same login, which poses many risks.

  • Gianfranco De Girolamo
    Dec 27, 2022

    This is sorely missing from ringcentral. Please add the feature ASAP.

  • Henry Flamenco
    Sep 2, 2022

    We need the exact same feature, we also work with technicians and installers which all the team needs to be able to see and reply to the sms.

  • A Mark Burress
    Jun 7, 2022

    I need this exact same thing. I was having a hard time explaining to support but I found the exact feature I need (attached picture). I'm not vouching for this company, RingCentral is not losing my business but this feature is very much needed. If this tiny company can figure it out the top dog should be able to implement.

  • Nate Browning
    May 18, 2022

    We have 20 users w/ physical phones, and all of them have to log in using the same extension(SITE SMS RECIPIENT) to reply to sms. This is horrible from a security standpoint. Please make a way to share sms like call queues. SO users only have to log in to their user account to reply to company messages w/ the company number.


Allow multiple company users access to company SMS

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Jimmy Patterson 9 months ago in RingCentral Mobile App 0 Under review

Shared Main Company Number Inbox

Many small businesses with less of a corporate structure are run by family members and small teams who ALL need access to important incoming messages (voicemail, SMS) that come in from the main company number. When only one person is receiving the...
Jack VanLandingham about 2 months ago in RingCentral Web/Desktop App 0 Under review

Sending SMS from entire team to show the Main number

Sending SMS from entire team to show the Main number instead of the individual numbers
Pabel Blanco 7 months ago in RingCentral Phone 0 Under review