This idea has been merged into another idea. To comment or vote on this idea, please visit LIVE-I-4 Ability to track agent time by phone status.
Need to be able to determine up and down time of an agent from statistics. Currently reporting only shows the current status and not how long the status is ready/not ready. There are only two options for the status in reporting which is online and offline. Need all the options (available, busy, do not disturb and invisible) , to be reflected with the time log of each status for a selected timeframe eg. for the day, week, month.