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Status Under review
Categories RingCentral Phone
Created by Gary Blease
Created on May 10, 2022

Easy visibility of calls

When a call rings in RC it pops up in the bottom right corner, an agent answers the call however we cannot see who answered the call on the pop up (rather than looking into the reporting system). With MS Teams when an agent answers a call it will indicate who has answers that particular call. Is there a function that can be built in RC to mirror this?