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Status Under review
Created by Stephanie Rensburg
Created on May 11, 2022

Customer consent for recording calls

We need the ability for customers to consent to call recording for inbound and outbound calls and for some agents this would mean options for multiple languages. The idea is for customers to press a digit to consent to being recorded and then be connected to the agent or disconnected. If the agent dials out, it is expected that the customer gets an IVR that will request to press a digit to consent before connecting to the agent.


Call Recording Two-Party Consent?

Eleven states require two-party consent. In other words, everyone involved in a conversation must agree to be recorded. Those states are, California, Delaware, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvani...
Rodolfo Sasabo about 2 years ago in RingCentral Admin Portal 0 Under review