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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Nov 19, 2020

Abandonment Threshold

I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.

Product Line RingCentral Phone