RELATED IDEAS
Desk Phone and Desktop application Sync
It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application
This needs to be a high priority. More and more users are being migrated over from Mitel Connect service along with their 6900 series desk phones but these do not fully sync with the desktop app yet. For example: Caller ID is not transferred with the call, DND status is not synced with the app.
We have been advised that the Mitel 6900 series phones will be accredited by RIngcentral on the 8th of June, 2022. It would be very useful if the Mitel desk phones and the Ringcentral desktop apps are in sync after the accreditation. Can someone please confirm if this would be the case?
Moving forward, it is becoming increasingly important to get this synchronization enabled as it is such a vital component of how most users would want to use their phones. Mitel MiCloud and MiVoice Office 250 had this synchronization working like a charm and the sooner Ringcentral sorts this out the better it is in terms of customer experience.
We have been using Mitel connect on PC with Mitel Deskphones and depended on the PC app to be our user directory and start calls on the deskphone. Once answered on the deskphone the Mitel Program kept the dialer up and showed call length and all features like end call, transfer, hold and more to manage the deskphone call. I am shocked after migrating 250 users that your desktop app does not allow controlling of deskphone calls.