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Status Planned
Created by Patty DePouw
Created on May 16, 2022

Desk Phone and Desktop application Sync

It would be useful to sync the desktop application with the physical desk phone so that when clearing voicemails both are updated. OR when a call is answered on the desk phone it doesn't appear as missed in the desktop application

  • Kimberly Colucci-Nyari
    Apr 4, 2023

    This should not only happen for the mitel phones, but for ALL phones from RingCentral as well. We migrated from Mitel and had to get new phones through RC, and when we found out that our new phones didn't sync with the app, like Mitel we were upset to say the least.

  • Admin
    Jessica Hernandez
    Oct 4, 2022

    Hi everyone, for Mitel devices DND sync, Call Logs sync, and Personal Contacts sync are all planned (Q4 - Q1 depending on the model). Thanks!

  • Howard Scott
    Sep 27, 2022

    This needs to be a high priority. More and more users are being migrated over from Mitel Connect service along with their 6900 series desk phones but these do not fully sync with the desktop app yet. For example: Caller ID is not transferred with the call, DND status is not synced with the app.

  • Leading Edge
    Jun 6, 2022

    We have been advised that the Mitel 6900 series phones will be accredited by RIngcentral on the 8th of June, 2022. It would be very useful if the Mitel desk phones and the Ringcentral desktop apps are in sync after the accreditation. Can someone please confirm if this would be the case?
    Moving forward, it is becoming increasingly important to get this synchronization enabled as it is such a vital component of how most users would want to use their phones. Mitel MiCloud and MiVoice Office 250 had this synchronization working like a charm and the sooner Ringcentral sorts this out the better it is in terms of customer experience.

  • Giovanni Gomez
    May 28, 2022

    We have been using Mitel connect on PC with Mitel Deskphones and depended on the PC app to be our user directory and start calls on the deskphone. Once answered on the deskphone the Mitel Program kept the dialer up and showed call length and all features like end call, transfer, hold and more to manage the deskphone call. I am shocked after migrating 250 users that your desktop app does not allow controlling of deskphone calls.


sync contacts from desktop app to desktop phone

Syncing the contacts from desktop app to desktop phone (yealink T48S) would make both more efficient and useful. Not need to enter info twice and attempt to continually update and maintain.
Roger Murray almost 2 years ago in RingCentral Web/Desktop App 0 Planned