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Status Needs more information
Categories RingCentral Phone
Created by Donna Goldthorpe
Created on May 17, 2022

NEED 2 FACTOR AUTHENTICATION!!

I cannot receive phone calls with this system for 2 factor login authentication. If this isn't resolved I'm going to have to go back to the landline. Every bank is now requiring 2 factor as well as many other website logins. Please support this app & resolve this problem!
  • Natasha Bassill
    May 27, 2022

    I believe Donna Goldthorpe is asking that the SMS feature on the Ring Central App and Destock versions support receiving 2 factor authentication texts from different sites/carriers/etc. My colleagues and I would like this feature added as well. We constantly have to get a 2FA from someone in the office bc we all have to use our own cell phone lines. If one person is busy or unreachable, then we cannot access that account/site/etc. This would be an incredibly useful feature. Please add ASAP.

  • Donna Goldthorpe
    May 18, 2022

    Can you explain what you mean by only require for first time login? I'm finding that is not true. Not only that how do I authenticate for the first time?

  • Mary Rose Regis
    May 17, 2022
    Hi Donna, we also have a two-factor authentication, but will only require for first time login on a device.