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Status Under review
Categories RingCentral Phone
Created by Topo Padilla
Created on May 17, 2022

Dialing area code

We have had the Ring Central Phone Service for approximately 8 years. In those 8 years, we have NEVER had to dial our home area code. For example, my office is based in the 916 area code, when dialing a 916 phone number, we just dialed the 7 digit number and it went through. As of today, 5/17/2022, we now have to dial the area code, even when calling a 916 phone number. Why did this all of the sudden happen? How do we get it back to just dialing the 7 digit number when dialing in area code?

  • Guy Griffin
    May 17, 2022

    FYI, the requirement changed due to the implementation of the 988 National Suicide Prevention Lifeline.


    Full article:

    https://www.ringcentral.com/us/en/blog/national-suicide-prevention-lifeline/#:~:text=Starting%20October%202021%2C%20all%20RingCentral,local%20or%20long%20distance%20call.


    Excerpt:

    Why are we requiring 10-digit dialing in the United States?

    The technical reason for the 10-digit requirement is simple—several area codes still support 7-digit dialing and have phone numbers that start with 988 (e.g. 988-1000). If someone were to dial a local phone number that starts with 988, the phone switch would route the call to the National Suicide Prevention Lifeline.

    So for 988 to work properly, the FCC is requiring all phone providers to implement mandatory 10-digit local dialing nationwide by July 2022. However, as mentioned above, we’re implementing 988 and 10-digit local dialing in October 2021.