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Status Needs more information
Categories RingCentral Phone
Created by Peter Z.
Created on May 20, 2022

Bug: Display/rendering issue when moving RC windows between monitors with different scaling/zoom levels

If you have two screens (ex. a monitor and laptop screen) with different scaling levels (ex. 150% and 100%), then when you drag the RC Phone window between the two screens, it doesn't auto-resize itself correctly the first time.


Note: Windows scaling options can be accessed by right clicking on the desktop and selecting 'Display Settings'. Then go to the 'Scale and layout' section.

  • Amal Said
    Aug 22, 2022

    I've been having this issue and have to exit the meeting/return in order for it to be resolved. Very frustrating. Is there a way to correct this issue?

  • Peter Z.
    Jun 30, 2022

    I reported the bug in the Ring Central Phone Settings, then Support menu.

    Thanks

  • Peter Z.
    May 20, 2022

    I don't think I can't report the bug there because it only lets me select software features related to Ring Central MVP, not Ring Central Phone. Should I report it there and select "Other" under "Having a problem with:"?

  • Admin
    Becky Hensley
    May 20, 2022

    Peter, we encourage you to submit bugs to our team via the RingCentral App.
    If you click on Resource Center and Help, you'll see this option at the bottom of the app: